PRIVACY POLICY
Your privacy matters to us. We handle your data with care, transparency, and responsibility.
Privacy Policy – Freshkitchen Meals
Effective Date: 01-Aug-2025
FreshKitchen Meals we respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services
1. PERSONAL DATA WE COLLECT
We may collect and process the following types of personal data:
1. Name
2. Contact details (email address, phone number, delivery address)
3. Payment information (processed securely via Stripe; we do not store card details)
4. Purchase history
5. Website usage data (via cookies and analytics tools)
6. IP address and device information
2. PURPOSE OF COLLECTION
We collect your data for the following purposes
1. To process and deliver your orders
2. To manage subscriptions and recurring billing
3. To communicate with you about your orders and services
4. To personalize your shopping experience
5. To improve our website, services, and customer support
6. To use for marketing (only if you consent)
7. To comply with legal and regulatory requirement
8. To improve website performance and customer experience
9. To send transactional and marketing communications (with consent)
10. To analyze traffic and user behaviour via analytics tools
3. PAYMENT PROCESSING
We use Stripe to process payments securely. Your credit or debit card details are handled directly by Stripe and are never stored on our servers. Stripe uses industry-standard encryption and is PCI-DSS compliant. For more information, refer to Stripe’s Privacy Policy.
4. Subscription Billing
When you subscribe to one of our meal plans, your payment information will be securely stored by Stripe to facilitate automatic recurring billing. You may cancel your subscription at any time through your account dashboard or by contacting our support team.
5. Data Security
We implement reasonable technical and organizational measures to protect your data, including secure socket layer (SSL) encryption. Stripe handles all payment data with the highest security standards.
6. Consent
By providing your personal data, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us.
7. Disclosure of Personal Data
We do not sell or rent your personal data to third parties.
We may disclose your data to:
1. Payment processors (e.g., Stripe)
2. Logistics and delivery partners
3. Data analytics providers
4. Marketing platforms (only with consent)
5. Government authorities if required by law
8. Data Protection and Retention
We implement reasonable technical and organizational measures to protect your data, including secure socket layer (SSL) encryption. Stripe handles all payment data with the highest security standards.
9. Use of Cookies and Tracking Tools
We use cookies, Google Analytics, Facebook Pixel, and other tools to track user behaviour for service improvement and marketing. You may adjust your browser settings to disable cookies.
10. Access and Correction
You have the right to request access to your personal data and ask for corrections if inaccurate. To do so, contact us at: contact@freshkitchenmeals.sg
11. Data Protection Officer (DPO)
We have appointed a DPO to oversee PDPA compliance. You may contact our DPO at: dpo@freshkitchenmeals.sg
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
Contact Us
You have the right to request access to your personal data and ask for corrections if inaccurate. To do so, contact us at: contact@freshkitchenmeals.sg
www.freshkitchenmeals.sg